Frequently Asked Questions
Everything you need to know about your Kat The Label experience.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a confirmation email with tracking details to monitor your delivery.
What is your return policy?
We offer returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags and hygiene seals attached.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our lace pieces to ensure the most comfortable fit.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for eligible regions.
How should I care for my Kat The Label pieces?
To maintain the delicate nature of our lace and silk, we recommend a cold hand wash with mild detergent and laying flat to dry in the shade.